By far the most frequent of all question we get is from Members who are having trouble downloading or unzipping an electronic item they obtained from our ministry bookstore. These subjects are dealt with in detail in the sections below.

If you have further general questions about us, our religious ministry, about ordering, or donation issues, then please consult our Frequently Asked Questions (FAQs) at the link provided below.

SEDM Frequently Asked Questions (FAQs)
Questions and Answers from Ministry Members to Ministry Staff- SEDM Forums
Guide to Asking Questions, Form #09.017-mandatory protocols you must follow for getting questions answered

Symbol	Format
	Adobe Acrobat format. Requires the free Adobe Reader available from: http://get.adobe.com/reader/
	ZIP format. This is a compressed format which requires a decompression utility. Click here for instructions on where to find decompression utilities and how to use them.
	Microsoft Word format. These files are editable word processing files which require Microsoft Word 2000 or later to edit. Please watch Item 9.1 on our Support Page in order to learn how to use this type of a document.
HTML	Browser format. Requires a web browser to view.
	Windows Media Audio/Video File. Requires Windows Media Player, which comes standard with Windows XP, Vista, and Windows 7. If you have a Mac, you can download a free WMV player from Microsoft by clicking here.
	Adobe Flash Player. Download at: http://get.adobe.com/flashplayer/
	Audio file. Includes MP3, *.wav files.

#	Description	Resolution
1	The Response Letter asks me for a password	Set Microsoft Word Macro Security to "Low" as indicated in section 3.3 or section 3.4 below. This requirement is also covered in the "Response Letter Instructions" on the first page of the response letter, in steps 1 or 2. Please read and follow the Response Letter Instructions.
2	The "Print" or "Preview" buttons do not work	Set Microsoft Word Macro Security to "Low" as indicated in section 3.3 or section 3.4 below. This requirement is also covered in the "Response Letter Instructions" on the first page of the response letter, in steps 1 or 2. Please read and follow the Response Letter Instructions.
3	I cannot select and copy text using the clipboard	The response letters are copy protected to prevent this. We cannot make exceptions to the copyright for any reason. This is covered in "Frequently Asked Questions About Our Response Letters, Question #17"
4	The letter has errors and I cannot edit the letter	The response letters are copy protected to prevent this. We cannot make exceptions to the copyright for any reason. If you need to correct an error, please contact us via email and we will promptly fix the problem and email you a corrected letter. This is covered in "Frequently Asked Questions About Our Response Letters, Question #17"
5	I get the following error when I press the print button: "RUNTIME ERROR 5941, THE REQUESTED MEMBER OF THE COLLECTION DOES NOT EXIST"	If you set Macro security to low as indicated on the letter and you get this error, most likely your anti-virus software is interfering with running macros. You need to disable your anti-virus software and try again. If that doesn't help, try it on a different computer.
6	The letter won't open in my word processor or the Print or Preview buttons don't show up on it.	You are probably using the WRONG word processor. The response letters ONLY work with Microsoft Word. They do NOT work with Microsoft "Works" or WordPerfect. Please obtain the correct word processor. If you are unsure which word processor you are using, open the word processor and look in the Help -> About menu to see. Chances are, it says "Microsoft Works". Click here for details and read questions 32 and 34.

#	Description	Resolution
1	MF Decoder produces an error when I try to print.	If you got the Professional version CD: Your copy of the program CD is corrupted. You need a replacement disk. Contact us via email with your order number and personal information and we will send you a replacement copy. If you downloaded the program: The download had errors that corrupted the program. Please re-download on a different computer. For instance, use a public library computer or the computer of a friend or relative. Make sure you turn off your anti-virus software, firewall software, and download accelerator software. Do NOT use AOL browser or Netscape browser to download. Use MS Internet Explorer. This will fix your download problems in most cases.
2	I cannot read the Acrobat books on the CD	You are using an older version of the free Adobe Acrobat reader. Please download and install the latest version at: http://get.adobe.com/reader/
3	The IMF Decode Rebuttal Letter does not fill in my information from the worksheet to the letter or the "Print" or "Preview" buttons do not work.	You need to set Microsoft Word Macro Security to "Low" as indicated in step 3.3 above.
4	When I enter transactions on the IMF Decoding Screen, the database doesn't populate the Subfields automatically	You aren't starting the database from the Shortcut created in section 2.2.4 of the MF Decoder User Manual, Form #09.018. Please create the icon as directed there and ALWAYS start the program by clicking on the icon. Make sure you specify the ENTIRE contents provided for the target field of the shortcut and don't leave out the "/wrkgrp" and "/user" parameters at the end. Otherwise, the security features of the database will prevent it from operating properly.
5	The database won't properly import my old data using the Import Button	This is covered in section 2.2.7 of the MF Decoder User Manual, Form #09.018. You aren't starting the database from the Shortcut created in section 2.2.4 of the MF Decoder User Manual, Form #09.018. Please create the icon as directed there and ALWAYS start the program by clicking on the icon. Make sure you specify the ENTIRE contents provided for the target field of the shortcut and don't leave out the "/wrkgrp" and "/user" parameters at the end. Otherwise, the security features of the database will prevent it from operating properly.
6	The IMF Decoding Screen is displaying transaction data that I didn't enter.	You aren't entering data properly. Please view the video tutorial below in section 4.3.
7	The address for my local IRS Disclosure Office does not appear in the database	The IRS disclosure office addresses change every few years and there is no way to directly update the database to correct this problem. However, two work-arounds are provided: In the FOIA Request Generator screen, simply select any Disclosure Office you like, fill in the rest of the information, and print the FOIA NOT on the printer, but to a Microsoft Word file. Then go in and edit the MS Word version of the FOIA request to replace the bad disclosure office address with your local one. This process is described in section 2.8.9 of the latest version of the MF Decoder User Manual, Form #09.018. Alternatively, you can order the latest STANDARD version to update the program without reordering an entire new professional edition. This version is relatively low in cost so that our esteemed Members aren't overly burdened by this inconvenience. It's a good idea to do this periodically anyway to ensure that you benefit from the latest updates and knowledge about this subject, since IRS policy changes frequently and we must exercise due diligence to stay ahead of them.
8	FOIA Request S11 doesn't have a place to fill in the IRS agent names before the report is printed.	You need to add this to the FOIA yourself manually using Microsoft Word. When you go to print the FOIA request in the Print Report Dialog, select the "RTF File" option, then enter the filename you want to save the report as, including the full path to the report, such as "C:\Temp\FOIAS11.rtf". After the FOIA prints as an RTF at the path you specify, open it up with Microsoft Word and add the specific agent names. Alternatively, you can write them in after the FOIA request prints.